Google is allergic to customer service

In the June 26, 2023 episode of Sharp Tech, Ben Thompson and Andrew Sharp discuss Google selling Google Domains to Squarespace and why Google may decide to shut down a service.

It's not only about profitability—Google Domains was profitable. It's about being able to massively scale the service without friction. For example, Google Domains required customer service… and Google is allergic to customer service.

In the podcast, Ben and Andrew wonder if Google Cloud will go next: it's not essential for Google's money-making machine… and requires customer service.