Nudge the culture toward learning

Ellen Ochoa's questions about every launch and important operational decision at NASA:

  • What leads you to that assumption? Why do you think it is correct? What might happen if it's wrong?
  • What are the uncertainties in your analysis?
  • I understand the advantages of your recommendation. What are the disadvantages?

(Taken from Adam Grant, Think Again, p. 211)

learning, psychological-safety, rethinking, unlearning

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